Refund & Cancellation Policy

1. Overview

At Synapse Technology and Research Centre, we strive to ensure complete client satisfaction across our software suites, web development projects, and offline counter systems. Because we deliver both commercial digital software products and customized engineering services, this policy explains how refunds and project cancellations are handled.

2. Standard Software Licenses (Billing, School, Hospital, Hotel, Pharmacy)

We provide comprehensive live demonstrations and technical walkthroughs prior to software licensing so clients can verify full operational compatibility with their receipt printers, barcode scanners, and counter workflows.

• Pre-Activation Window: If you purchase a standard software license and request a cancellation prior to machine license generation or hardware activation, a 100% refund will be granted within 5-7 business days.
• Post-Activation Window: Once a digital license key has been bound to a specific computer motherboard or machine hardware, software licenses become non-refundable as the digital asset has been permanently issued and activated.
• Defect Resolution: If a technical defect or system error prevents the software from performing its documented functions, our engineering team will provide complimentary bug fixes within 48-72 hours.

3. Custom Software & Web Development Projects

Custom engineering projects are executed under structured milestone stages (e.g. Discovery & Wireframing, Architecture & Database Design, Frontend & API Development, UAT Testing, and Deployment).

• Payments made for completed and approved milestone stages are non-refundable, as engineering labor and technical resources have already been deployed.
• If a client decides to cancel a project mid-way, cancellation will take effect immediately. The client will only be billed for hours/milestones completed up to the date of written cancellation notice.
• Any unspent advance funds for future unstarted milestones will be refunded within 7-10 business days.

4. Third-Party Pass-Through Expenses

Fees paid to third-party providers on behalf of the client—such as domain name registrations, SSL certificates, WhatsApp/SMS gateway credits, and cloud server hosting subscriptions (e.g., AWS, DigitalOcean, Vercel)—are non-refundable as third-party providers do not refund these pass-through costs.

5. Refund Processing Method & Timelines

Approved refunds are processed via the original payment method (NEFT / RTGS bank transfer, UPI, or corporate payment gateway). Credit will reflect in the client’s designated bank account within 5 to 7 business days, accompanied by an official GST credit note where applicable.

6. How to Request a Refund or Cancellation

To request a cancellation or refund, email our accounts desk with your Invoice Number and GSTIN:
Synapse Technology and Research Centre
Email: contact@synapsetechnology.in
GSTIN: 18DNKPA9552D1ZX • Assam, India