Terms and Conditions

1. Acceptance of Terms

By accessing our website (synapsetechnology.in), engaging our software development services, or licensing any software product (including billing suites, school ERPs, hospital management systems, pharmacy software, hotel systems, and 100% offline desktop engines) provided by Synapse Technology and Research Centre, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Scope of Services & Licensing

Synapse Technology and Research Centre provides standard software suites, custom software development, mobile application programming, website portals, and offline desktop POS solutions.

• Software Licenses: Granted as non-exclusive, non-transferable licenses for the designated counters, branches, or machine hardware instances outlined in the client invoice.
• Offline Desktop Engines: The offline software utilizes local databases (such as SQLite or local SQL). The client is solely responsible for maintaining local hardware backups unless contracted under an active managed backup SLA.
• Custom Development: Deliverables, timelines, and milestones will be specified in an official Statement of Work (SOW) or proposal issued by us.

3. GST Registration & Payment Terms

Synapse Technology and Research Centre is a registered enterprise in India holding GSTIN: 18DNKPA9552D1ZX.

• All invoices are generated with applicable Goods and Services Tax (GST) as mandated by Indian Tax Authorities.
• For standard software licenses, payment must be completed prior to license activation key delivery or counter installation.
• For custom projects, milestone-based advance payments apply as stipulated in the project agreement.

4. Intellectual Property & Code Ownership

Unless explicitly agreed in a customized buyout contract, all underlying proprietary framework code, libraries, architectural components, trademarks, and documentation developed by Synapse Technology and Research Centre remain our exclusive intellectual property. Clients receive full operational access to use the software for their lawful business purposes.

5. Annual Maintenance, Updates & Support

Standard software licenses include 30 days of initial deployment and onboarding support. Ongoing technical support, cloud sync hosting, statutory GST rate change patches, and version upgrades are provided under optional Annual Maintenance Contracts (AMC) or renewal agreements.

6. Limitation of Liability

In no event shall Synapse Technology and Research Centre, its founders, engineers, or partners be liable for any indirect, incidental, punitive, or consequential damages resulting from local hardware failures, corrupted third-party hard drives, unauthorized operator tampering, or loss of business data. Regular local and external backups are strongly recommended.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Assam, India.

8. Contact for Legal Inquiries

If you have questions regarding these Terms, contact:
Synapse Technology and Research Centre
Email: contact@synapsetechnology.in
GSTIN: 18DNKPA9552D1ZX • Assam, India